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MISTICA: E-Government Toolkit for Dev. Countries

From: Michel J. Menou ([email protected])
Date: Tue Feb 26 2002 - 08:32:48 AST

Disculpen el idioma.
Pero tal ves eso interesa
Michel

>From: Ari Schwartz <[email protected]>
>To: [email protected] <[email protected]>
>Date: Monday, February 25, 2002, 8:08:36 PM
>Subject: [GKD] CFP: E-Government Toolkit for Dev. Countries
>
><==============Original message text===============
>Dear GKD Members,
>
>I would like to share with you our Call for cases, best practices and
>papers related to e-government. We look forward to hearing from you.
>
>Best regards,
>
>Ari Schwartz
>Associate Director
>Center for Democracy and Technology
>[email protected]
>http://www.cdt.org
>
>******************
>
>A BRIEFING ON PUBLIC POLICY ISSUES AFFECTING CIVIL LIBERTIES ONLINE
>from THE CENTER FOR DEMOCRACY AND TECHNOLOGY
>CONTENTS:
>(1) Call For Best Practices, Cases Studies And Papers For E-gov Toolkit
>(2) The Concept And Tools Of E-government
>(3) The Elements Of Effective E-government
>(4) The Challenges And Opportunities Of E-government
>
>------------------------------------------------------------------------
>
>(1) CALL FOR BEST PRACTICES, CASES STUDIES AND PAPERS FOR E-GOV TOOLKIT
>
>CDT, in association with the World Bank's InfoDev Program, is looking
>for best practices, case studies and papers for inclusion in a toolkit
>to guide the evolution of electronic government in developing countries.
>
>The toolkit is intended to be used by technology and policy leaders in
>the developing world to design their own e-government projects.
>
>Procedure: Send in your success stories, models, guides, etc, through
>the online form at: <http://www.cdt.org/egov/submissions.shtml>.
>Submissions for this toolkit must be of practical value. We ask that you
>designate your submission as either a best practice/case example or an
>overview/paper.
>
>* Best practices and case examples should highlight how e-gov principles
>have been applied to specific projects in the developing world. We are
>looking for examples that provide good models for developing countries
>to follow.
>* Overviews and papers should provide generalized guidance to those who
>are embarking on e-government, providing advance warnings of the
>pitfalls but also highlighting the opportunities and cost savings
>available. We are looking for papers that include accountability as part
>of the the e-government framework.
>
>Submission deadline: March 31, 2002
>
>Questions about the project, submission process, or outline should be
>sent to <[email protected]>. [Submissions sent to this address will be
>accepted, but we would prefer you to use the Web submission system].
>
>------------------------------------------------------------------------
>
>(2) THE CONCEPT AND TOOLS OF E-GOVERNMENT
>
>E-government is the application of information and communication
>technology to transform the efficiency, effectiveness, transparency and
>accountability of informational and transactional exchanges within
>government, between governments and government agencies at federal,
>municipal and local levels, citizens and businesses; and to empower
>citizens through access and use of information.
>
>There are three phases of E-Government:
>
>* The "PUBLISH" phase -- tools that facilitate broader access to
>government information using information and communications
>technologies.
>* The "INTERACT" phase -- tools that promote broader public involvement
>in participatory government.
>* The "TRANSACT" phase -- tools that make government services available
>using information and communication technologies.
>
>------------------------------------------------------------------------
>
>(3) THE ELEMENTS OF EFFECTIVE E-GOVERNMENT
>
>E-government is much more than creating government Web sites. In
>planning for the E-gov toolkit, CDT assembled an international advisory
>board who identified a set of key issues that must be addressed in order
>to make e-government successful.
>
>* Process development: Critical to the success of e-government
>transformation is the understanding that e-government is not just about
>the automation of existing process and inefficiencies. Conversely, it is
>about the creation of new processes and new relationships between
>governed and governor.
>* Leadership: In order to manage this change, leaders who understand
>technology and policy goals will be needed at all levels through
>government, from elected through to administrative levels.
>* Strategic investment: Governments will need to prioritize some
>programs over others to maximize available funds in view of tightly
>limited resources. This will necessitate a clear objective for programs
>and a clear route to that objective.
>* Public policy and law: New technologies have already thrown up a
>minefield of legal and policy questions. If e-government and e-commerce
>are to be successful, legislatures must be wary of short-term solutions.
>They must also take proactive steps to ensure that good intentions are
>backed up with policy commitment.
>* Collaboration: Governments will have to explore new relationships with
>the private sector and NGOs to ensure quality and delivery of government
>services. Some agencies may also have to overcome traditional reluctance
>to work with each other to maximize benefits of scale in e-government
>projects.
>* Civic engagement: E-government initiatives depend, to some extent, on
>an engaged citizenry and to that end, efforts to foster civic engagement
>are critical to the success of e-government plans.
>
>------------------------------------------------------------------------
>
>(4) THE CHALLENGES AND OPPORTUNITIES OF E-GOVERNMENT
>
>The process e-government tools and systems often means facing new kinds
>of challenges. Developing countries, in particular, have many barriers
>to overcome. Confronting these challenges directly can be a means to
>turn these difficulties into new opportunities. Our e-government toolkit
>is looking for responses to the following concerns:
>
>* Development: All countries implementing e-government have struggled to
>develop a basic infrastructure to take advantage of new technologies and
>communications tools. This often includes problems of literacy and
>e-literacy.
>* Accessibility: Governments must serve all members of society
>irrespective of their physical capabilities. In many countries more than
>one language or dialect will be prevalent -- setting appropriate
>standards for accessibility will be difficult. New services will have to
>be designed with appropriate interfaces -- this may have significant
>cost implications. The "digital divide" and disability issues are also
>continuing accessibility concerns.
>* Privacy: Privacy is one of the fastest growing issue internationally.
>Governments are entrusted with huge amounts of personal information and
>must be a responsible custodian.
>* Security: Security is costly but security breaches shatter public
>trust in government.
>* Transparency: Government must be transparent in different ways to the
>private sector. This will be reflected in their choice and designs of
>ICT systems.
>* Interoperability: Adding new systems on top of outmoded and legacy
>systems has been problematic for the private sector and will, in all
>likelihood, be problematic for the government sector.
>* Records management: New technologies are being created to help manage
>information. Governments have unique needs in this field. Historical
>documentation is of special importance for governments.
>* Education and marketing: E-government services are only useful if
>people know about them. Education and outreach programs will be needed.
>As the boundaries of the state become blurrier, new rules may be needed
>to govern the relationship of the public and private sectors.
>* Public/private competition/collaboration: Issues of public vs. private
>collaboration and competition are already part of an international
>debate on governance. E-government steps into a difficult area.
>* Intergovernmentalism: Transforming government means individuals should
>be served by the easiest and most efficient means possible. But, this
>could raise serious constitutional and political issues about the
>relationship between states/provinces, federal government, (where
>applicable) local government, and the international community.
>* Workforce issues: Human resources planning needs to be structured with
>the new goals in mind.
>* Cost structures: Investment now, savings later. But planning and
>budgeting in an unstable climate is difficult.
>
>We are planning to compile the toolkit in online, CD and printed
>versions, with indexing and searching capabilities that allow best
>practices and other materials to be correlated to the foregoing issues.
>
>------------------------------------------------------------------------
>Detailed information about online civil liberties issues may be found at
>http://www.cdt.org/.
>
>This email is from the CDT POLICY POST Volume 8, Number 2, February 21,
>2002 and may be redistributed freely in full or linked to
>http://www.cdt.org/publications/pp_8.02.shtml.
>
>Excerpts may be re-posted with prior permission of [email protected]
>
>Policy Post 8.02 Copyright 2002 Center for Democracy and Technology
>
>To subscribe to CDT's Activist Network, sign up at:
>http://www.cdt.org/join/

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