Daniel Pimienta, Head, Networks & Development Foundation, FUNREDES Pablo Liendo, Regional Executive Officer, Networks & Development Foundation, FUNREDES
On Jun, 26th 1994 Aida Maria Noval, HURIDOCS/Mexico, informally contacted Daniel Pimienta (ANNEX 1). She informed him that HURIDOCS wanted for some Human Rights organizations within the Caribbean to get trained in networking. She asked for references about people able to deliver short training courses on that subject. Daniel Pimienta offered FUNREDES as a potential candidate to do so. Afterwards, he was contacted by Bert Verstrappen, HURIDOCS/Geneva, to whom various emails had been exchanged after they met in Brussels last June. The original idea was to train people from various Caribbean Rights affiliates (Bahamas, Barbados, Belize, Haiti, Jamaica, St. Vincent and Grenadines, Surinam and Trinidad). An agreement was reached by the two parties. Then, direct contacts were made via fax with Wendy Singh, Coordinator of Caribbean Rights, in order to organize the various missions. An agenda was set up and a program scheduled. The following issues came along during this process:
Few days before the start of the program, for various reasons most of the affiliates stepped back and declined the mission. It was finally decided to go ahead with the first mission in Barbados (Daniel Pimienta and Pablo Liendo would come together), where some decisions will be taken to face the other affiliates situation and for the planning of the whole strategy. The main mail exchanges of that preparation step are enclosed in ANNEX 1 (Preparation Stage).
A similar mission, this time to Haiti, is scheduled for the end of November 94. Its report is due.
The following report refers specifically to the Barbados mission.
Pablo Liendo and Daniel Pimienta spent 3 and 4 days in Barbados respectively, in order to assist and train the Caribbean Rights staff there, in the use of electronic mail. The team split in two allowing for a parallel effort of network installation and training. Prior to the visit, Mr. Robert Williams, responsible for the network in the University of West Indies, UWI, was previously contacted in order to start the process of installation of an access to the national node of the CUNET research network. In parallel, the local commercial network was also tried. The local research network provides a valid option for e-mail, which is cost oriented (Caribbean Rights will be billed only. The prorate of their telephone line connection to the University of Puerto Rico, which amounts to 1 US$ for each 32 kchar approx. However, it lacks the badly needed user support infrastructure and may represent a bottleneck during the busy hours. The node at the UWI uses a single line both for user-to-node connection and for node-to- node connection (via a Puerto Rico node which serves as gateway to the Internet). For this reason, as a back-up solution, we recommend for them to use a subscription to the commercial service which appears to be fairly priced, offers a variety of data services and provides full Internet connectivity.
As for the training, the two secretaries jointly received a full course and responded quite well. Unfortunately, the time for the hands-on was not as much as the trainees would expected, due to the difficulties encountered for the setting up stage. No specific action was made for desktop publishing. Instead, the software configuration of their PCs were complemented with appropriate applications. Some participative discussions were held on the impact of the telematic tools upon the global organization of the office. Some financial aspects of the operation were also addressed. Some problems related to the electrical protection of equipments and data back-up procedures were diagnosed and some of their feasible solutions were discussed. Globally, the objectives were reached. It is expected to maintain some complementary distance support and training for a while.
As for the global strategy of the training program, FUNREDES made some recommendations which were accepted by the management of Caribbean Rights:
We want to congratulate Wendy Singh for her ability to manage the project in the context of adverse situations, and for her wiliness to maintain (what we perceive as) a key objective for the involved institutions. We want also to thanks Wendy, Yvonne and Peggy for their warm reception and their full cooperation in a process which have been turned cumbersome due to technical obstacles. We appreciate the professional quality of the exchanges with Aida Maria and Bert during the planing stage. We have already formally thanked Mr. Robert Williams, UWI, for his wiliness to help with the solving of the connectivity problems (see ANNEX 4).
LOCAL NETWORKING SITUATION
Withing its campus the University of West Indies, UWI, runs a node (UUCP based), acting as the Barbadian counterpart of the CUNET Project (Organization of American States). This node is basically a microcomputer loaded with the software WAFFLE, capable of serving as mailbox for a number of users. This node can be accessed remotely by a dial-up call at a speed of up to 9600 bps. It uses the same Port and MODEM to call a node "UPR2" in Puerto Rico, in order to send and receive electronic messages. Phone calls to Puerto Rico are made on a scheduled fashion, six times a day. So far, the user remote connection is based on terminal emulation, meaning that the messages are keyed in and stored in the node, leaving the local PC to act as a dumb terminal. Mr. Williams is planing to install a version of the software that gives local capabilities to the remote user. Hopefuly this will reduce the bottleneck at the node side and will allow a better message handling at the remote user side. The current level of remote user support is not organized, since most of them are located within the campus site, close to the computer. There are plans for migration toward a full Internet node as part of a wide area network, linking the three campuses of UWI (Jamaica, Trinidad and Barbados) by optical fiber. In this scenario, the UWI will grant access to the NGOs, since this is considered an institutional commitment announced by the University.
The Barbados Telecommunication operator provides a commercial service which includes full Internet funtionality. Its user interface is good, the variety of services is notable and its pricing is fair. A drawback is the impossibility to run local interface, making a little cumbersome the interaction. However, plans exist to support POP server and SLIP clients which means that common shareware or even freeware could be installed at the customer side, hence allowing the best user interface in the market.
SETTING UP THE CONNECTIVITY
At the Human Rights office the Windows terminal emulation software ("Terminal") was configured and used to get the connection to the mailbox previously defined as CARIGHTS@UWICHILL.EDU.BB. Two types of problems emerged:
Both the use of Procomm and the use of the UWI software were explained and handed to the trainees who finally felt easy with it. A summary user guide was made for both interface. Both software have limitations. Emphasis was put on the use of the logging and printing facilities of Procomm and some exercises played in order to get the trainees easy in the manipulation of the log file (for which a daily based naming convention was suggested). The strategy agreed to implement the import/export function was to ask the commercial provider to fully configure and tune it for its service. We are not sure about the file transferring protocol fully operational at the UWI node. This is to be checked with the technical administrator.
The training was delivered following the plan indicated in ANNEX 2. Unfortunatelly, the difficulties encountered in relation to the connectivity setting up, limited the hands on sessions. Nevertheless it was partialy compensated by off line demonstrations, using a protable computer brought by Daniel Pimienta and using his own mailings. A variety of documents were handed out to allow further readings. It is considered as part of the training to continue remotely with some exercises (in particular the use of encryption and codification software). The receptivity of the trainees has been excellent, thanks to some remaining impact of a previous training effort. Large part has been dedicated to methodological aspects and to the global impact of network in the organizational and human processes. Obviously, a constant effort has been made to orient the examples, the analogies and the documentation left in function of the field of Human Rights (which is quite easy in networking). Globally, FUNREDES considers the mission objective has been satisfactory reached. It is required proceed with immediate usage to better capitalize the training.
GENERAL SUPPORT FOR COMPUTING
In order to facilitate the general process and the setting up of an appropriate environment for desktop publishing, the trainers helped installing various software:
Cost of CUNET:
The charge is of 2 US$ per minute of connection (price of international phone call from Barbados to Puerto Rico). The connection is made at 9600 bps which implies a cost of 1 $ for a little more than 32,000 characters. The connection to Puerto Rico is dialed at 6:30am, 10:00am, 12:30am, 3:00pm, 4:30pm and 11:00pm.
GLOBAL STRATEGY FOR THE PROGRAM
It was decided to phone call each of the Human Rights affiliated sites, to collect the basic information about their local environment and to supply them with some national contact point for setting a network connection (see ANNEX 3 for the collected data). A letter was signed by Wendy Singh giving FUNREDES a mandate for helping to solve the problem. The affiliates are supposed to try getting the connectivity solved in their side (bottom-up). Remotely, FUNREDES will contact the corresponding network administrators and try to push them to help in getting it solved (top-down). In case of difficulties, FUNREDES will try to get support from the promoter of the CUNET Project (OAS). FUNREDES suggested that if during this first stage the connectivity problems are solved, then a centralized training effort would be both more affordable and more efficient. A checkpoint should be made by the end of the first trimester of 1995.
No evaluation has been made formally from the institution side. From the FUNREDES point of view, we did expected the various problems faced to solve the connectivity problem, and our global evaluation is largely positive. The fact that two people were present from our organization made it possible to manage in parallel the training part and the connectivity part.
ANNEX 1: MAIN COMMUNICATIONS FOR THE PREPARATION
From: UUCP@laneta.apc.org (UUCP) Date: Thu, 30 Jun 1994 18:31:08 Message-Id: <773136093.F00005@laneta> Subject: Returned mail: Host unknown To: firstname.lastname@example.org Content-Type: binary Content-Length: 3592
M xico, D.F. a 26 de junio de 1994
El motivo de la presente es hacerte una consulta.
HURIDOCS es una Red de organizaciones, prioritariamente no gubernamentales aunque tambien estan algunas intergubernamentales como los centros de documentacion del ACNUR y del Consejo de Europa, que se ocupan del manejo de documentacion e informacion de derechos humanos. El ambito de trabajo de HURIDOCS se limita a estos aspectos y lo desarrolla mediante la creacion y difusion de herramientas uniformes para el registro y procesamiento de informacion, normas para el registro de datos y capacitacion y asesoria en estas areas. Cubrimos aspectos documentales como los procesos de llevar un centro de documentacion asi como aspectos informaticos.
En el Caribe hemos realizado una actividad constante desde 1991 dando capacitacion in situ a las organizaciones de Caribbean Rights. En esta ocasion, Caribbean Rights nos solicita una capacitacion in situ para seis de sus afiliados en correo electronico y desk-top publishing. HURIDOCS siempre trata de que las personas recurso sean las mas aptas para las condiciones de los participantes. Esta es la razon por la cual me atrevo a solicitar tu opinion al respecto. En concreto, buscamos una persona que combine conocimiento y experiencia en estos dos temas y que pudiera proporcionar la capacitacion en noviembre de este anho. La idea es que esta persona estuviera aproximadamente cinco dias en cada organizacion. Estas son: Human Rights Commission de Belice (aparentemente no hay posibilidad de utilizar el correo electronico-?-); Jamaica Council for Human Rights; Haitian Ecumenical Centre for Human Rights (posiblemente tendra lugar en Puerto Rico dadas las condiciones prevalecientes en Haiti); St. Vincent and the Grenadines Human Rights Association, Moiwana '86 en Surin m y la Oficina de Caribbean Rights en Barbados.
Mucho te agradecer cualquier sugerencia que puedas hacernos respecto a esta consulta. Realmente deseamos identificar personas de la region que puedan ayudarnos en esta tarea.
En espera de tu respuesta.
Te saluda atentamente,
Aida Maria Noval Miembro del Consejo Directivo HURIDOCS
|Date:||Wed, 06 Jul 1994 18:47:13 EST|
|Reply-To:||"Pimienta Daniel " <email@example.com>|
|From:||"Pimienta Daniel " <firstname.lastname@example.org>|
|Bcc:||"Coordinacion FUNREDES" <email@example.com>|
|Subject:||Huridocs en el Caribe|
> El motivo de la presente es hacerte una consulta. > > HURIDOCS es una Red de organizaciones, prioritariamente no... Habia oido hablar de Huridocs. Gracias por la clara sintesis.
> En el Caribe hemos realizado una actividad constante desde 1991 dando > capacitacion in situ a las organizaciones de Caribbean Rights. En > esta ocasion, Caribbean Rights nos solicita una capacitacion in situ > para seis de sus afiliados en correo electronico y desk-top > publishing.
Entiendo que necesitan una persona capaz de entrenar en 4/5 dias usuarios a la conectividad y al uso de la herramienta. Hay dos casos, o bien deben buscar alguien prsente en cada pais o bien tienen posibilidades de hacer viajar personas de otros paises. En el primer caso, te ayudaremos a ubicar las personas con el perfil adecuado. En el segundo caso, te adelanto que este tipo de actividad cave muy bien en lo que pretende desarrollar la Fundacion Redes y Desarrollo y que tenemos tres personas capaz de proveer este servicio con, ademas, la adecuada sensibilidad con el tema que los ocupa. Dependiendo de la disponibilidad, alguna de ellas podria ocuparse de un caso o el otro, y en caso de no disponibilidad nuestra red humana en el caribe podria servir. Entiendo que se trataria mas que todo de utilizar los recursos existentes en cada lugar (si bien me recuerdo hay algo, aunque sea principiante, en cada uno de los lugares que mencionaste, incluyendo Belize). En cuanto a Haiti estamos particularmente bien ubicado, pues jugamos un papel central en la organizacion de la red, y no se debe descartar la posibilidad de accion local a pesar de la situacion.
La persona la mas probable para ser disponible para esas acciones es la Directora Adjunta, Senaida Jansen, quien es dominicana, habla los tres idiomas caribenhos (es una caribenha integral), anima la lista SALSA sobre el Caribe y tiene lazos muy fuertes con Haiti y con asociaciones populares. De todas maneras, si se confirma para Noviembre es el mejor momento posible para nosotros (hasta septiembre estamos hypercargado, y despues de diciembre igual).
Le deje a Adolfo un brochure de Funredes, mira ver si el te deja una copia, sino te lo envio por esta via.
Un cordial saludo, Daniel
Saludos desde Mexico. Mil gracias por tu alentadora y completa comunicacion del 6 de julio pasado e idem numero de disculpas por la tardia respuesta.
Lo que me indicas en tu mensaje, tanto sobre las posibilidades tecnicas como sobre las posibles personas recurso, es fenomenal. Indiscutiblemente creo que podremos realizar un interesante trabajo juntos.
Lo unico que no me queda claro es si las personas recurso sugeridas por ti tambien pueden dar la capacitacion en el uso de desk-top publishing software. Recuerda que es parte integral del paquete ya que es una necesidad manifiesta de las organizaciones afiliadas a Caribbean Rights. Te agradecere que me clarifiques esto.
La forma de operar de HURIDOCS es que la coordinacion de nuestra parte se hace directamente desde el Secretariado Internacional con sede en Ginebra. En esta ocasion, mi papel era ubicarte y establecer la comunicacion inicial. Hoy mismo enviare copia de todas nuestras comunicaciones a Bert Verstappen, Information Officer en el Secretariado Internacional, con quien estaras en comunicacion directa de ahora en adelante. La direccion electronica de HURIDOCS es: firstname.lastname@example.org. Bert habla/escribe bien en ingles y frances y lee espanhol .....
Estimado Daniel, ha sido un placer conocerte por este medio y algun dia espero que lo hagamos personalmente.
Aida Maria Noval
Date: Tue, 13 Sep 1994 14:55:00 CEST From: HURIDOCS@OLN.comlink.apc.org (HURIDOCS) Reply-To: HURIDOCS@OLN.comlink.apc.org X-Mailer: CrossPoint v3.0 Message-Id: <5Wl81BiUA5B@oln-f15.oln.comlink.apc.org> To: email@example.com Subject: training Caribbean Organization: Z-Netz Network Area, Germany X-GatewayNETCALL3.8 UA oln.comlink.apc.org [UZERCP V4.44], ZCONNECT UA oln.comlink.apc.org [CONNECT*UZERCP V0.77] Lines: 23 Content-Type: text Content-Length: 968
Dear Daniel Pimienta,
As you may already know, Aida Maria Noval has transferred the file for the Caribbean on-site training on E-mail and desktop publishing to me at the HURIDOCS International Secretariat in Geneva.
From the correspondence between you and Aida Maria, I understand that FUNREDES is interested and willing to provide training in these topics to the six organisations in the Caribbean. We would like to clear up a couple of points before confirming the training session with these organisations.
We would be most grateful if you could give us concrete dates in November for the training course and the names of the resource people you will be providing for the course (please include their field of specialization). Would Senaida Jansen still be available to give on-site training?
I look forward to hearing from you. Our e-mail address is firstname.lastname@example.org.
Bert Verstappen Information Officer ## CrossPoint v3.0 ##
Date: Tue, 13 Sep 1994 15:30:30 EST Reply-To: "Daniel Pimienta "
From: "Daniel Pimienta " To: "Bert Verstappen" Cc: "Coordinacion FUNREDES" Subject: Re: training Caribbean X-Mulbri: 00**0000000000
Nice to meet you in the Internet.
> As you may already know, Aida Maria Noval has transferred the file >for the Caribbean on-site training on E-mail and desktop publishing >to me at the HURIDOCS International Secretariat in Geneva. Yes, she told me so.
> From the correspondence between you and Aida Maria, I understand that > FUNREDES is interested and willing to provide training in these topics > to the six organisations in the Caribbean. Correct. Except that we are not specially skilled in desktop publishing and that we will have to get specifically prepared for that matter.
> We would like to clear up a couple of points before confirming the training > session with these organisations. Same in our side :-) What are the terms and conditions for the missions? Which are the six places (material, people, local telecom/computer infrastructure and environment)? In particular we need to understand if the organisation of the access to the national network is part of the task or if it is already done? How long do you expect the training process to last in each place? Do you give any importance in the order the organizations will be processed? Which desktop software you plan to use, in what environment? Are you going to limit to e-mail, or do you want us to introduce the users with more advanced network functions (FTP, TELNET, GOPHER...). Other inputs susceptible to define the process?
> We would be most grateful if you could give us concrete dates in November > for the training course and the names of the resource people you will be... Again, November is the best time for Funredes in term of availability. I suggest we will offer a precise planning after we get all the paramaters settled down and reach a mutual agreement.
As for Senaida Jansen, she should be available in november unless the Haitian national network project (for which she is the project leader) would have its next phase started (it depends of so many factors that it is hard to forecast...) Anyway, we could share the activities between our staff, depending on the place and the availability. That formula offer more flexibility and could even allow some level of parallelism to the job, if required. Also depending of the level of required technical support for each location we could select one or the other person.
We have different background and styles, but we have done together various training operations, so anyone of us is capable to perform the training.
Let me introduce ourselves:
Except Pablo Liendo, we will all need some training ourselves for the desktop publishing. A possible strategy could be to have Pablo come from Venezuela to Santo Domingo to train us as trainers (that could be a not too expensive way to start and would have side benefits for the setting up of the operation.
specialist in training users
I will be in mission in Europe (Brussels/Paris) for the last week of september, and my e.mail will be forwarded.
Looking forward to hear from you. Daniel Pimienta
6========================================================================== Date: Thu, 06 Oct 1994 15:28:42 EST Reply-To: "Daniel Pimienta "
From: "Daniel Pimienta " To: "Coordinacion FUNREDES" Cc: "Bert Verstappen" Subject: Huridocs training X-Mulbri: 00**0000000000
ATTN: Wendy Singh, fax 1 436 9456 Barbados
Dear Wendy, In answer to your fax and in preparation to the phone call of tomorrow 10am, I send you this first tentative agenda and restating of the agreements about the operation.
Should be first stop
OK for coupling with Funredes mission
Comments: -We all agree that basic DTP is fine with word for windows.
-The itinerary offered by the travel agency presents two inconvenients:
-First we have two constraints:
Based on all the data of the pictures, I come with this first iteration proposal which should be checked with airlines constraints now:
October last weekSJ and DP go to Haiti for a FUNREDES mission to restartthe national network. We invite your people to the scheduled presentations and integrate them to the national effort. Furthermore we will give (at least) a full-day dedicated to them for training. Suggested deal: You contribute to the two trips (ticket around 150US$) and we take care of all other expenses.
November 1-4PL go to Santo Domingo to train DP, SJ and YK as trainer in basic DTP. The group get organized for the training materials and methods. Suggested deal: You contribute to the round trip(around 250US$) and we take care of all other expenses.
6-11PL and DP go to Barbados for the briefing and the first training effort. Return must be insured for PL and DP for friday evening (11)
6-11: SJ go to Jamaica. She maintains e-mail connection with Barbados. 12-19SJ go to Surinam. She maintains e-mail connection with Santo Domingo and Buenos Aires.
21-25: PL go to Belize
21-25SJ go to St Vincent and maintain e-mail connection with Santo Domingo.
The deal for all trip after 4/11 is that you take care of all travel expenses.
-The order of the country is not important and can be changed (but not the
people to date relationship.
-Beside the data you have forecasted to be sent in advance arrangements must
be taken to have a transitory e-mail direction for our use in each country
(except Belize and Haiti) plus all necessary software ready to be installed.
7========================================================================== Date: Tue, 18 Oct 1994 10:29:12 EST Reply-To: "Daniel Pimienta "
From: "Daniel Pimienta " To: "Coordinacion FUNREDES" Cc: "Bert" Subject: DRAFT AGENDA HURODOCS TRAINING IN CARIBBEAN X-Mulbri: 00**0000000000
ATTN: Wendy Singh, fax (Boston) 1 617 247 8540
Thanks for your phone call. I understand we have an agreement on the basis of my last communication and that you will handle the travel arrangements for every travelling except the one to Haiti and Dominican Republic. As for the last segment (Senaida Jansen goes to St Vincent for the week 21/11 to 25/11), we are not yet sure that she will be free to make it (but somebody from Funredes surely will).
Let me send you the second version of the draft agenda and ask comments to the other people so that to come down to the definitive version.
DRAFT AGENDA (VERSION 2)
WARNINGThis is set as a tentative framework. The proportion of time spent for each item will be adapted to local conditions and wishes. The same may apply to some of the item which could be replaced in a flexible fashion so that to better fit the requirement of each local branch.
USE OF ELECTRONIC NETWORKS
STEP 1: ASSISTANCE IN SETTING UP THE CONNECTIVITY
(telecommunication lines, modem, communication program, software for
interface, communication parameters).
STEP 2: ELECTRONIC MAIL-BASIC
Format of mail, headers, format of addresses, signatures, style of
Communication, netiquette, import/export documents, structuring the
communication (threading, archiving, systematizing the exchanges).
STEP 3: ELECTRONIC MAIL-ADVANCED
Explanation of the different networks (Internet, UUCP, Bitnet, Fidonet).
Electronic conferences (listserv and Usenet).
File transfer via mail.
Overview of Internet advanced functions (Archie, Gopher, WWW).
STEP 1: ASSISTANCE IN SETTING UP THE ENVIRONMENT
OptionsWord for Windows or a shareware (envision publisher) or
STEP 2: BASIC CONCEPTS
wysewyg, printer, full-page layout, graphics, scanner
STEP 3: USING DESKTOP SOFTWARE FOR DESIGNING AND
ANNEX: NOTE FROM P. LIENDO ABOUT DESKTOP PUBLISHER
8================================================================= Date: Fri, 11 Nov 1994 12:32:12 EST Reply-To: "Daniel Pimienta "
From: "Daniel Pimienta " To: "Robert Williams" Cc: "Wendy Singh, Coordinator Caribbean Rights" "Pablo Liendo, FUNREDES" "Saul Hahn, OAS" Subject: Networking Caribbean Rights organisation X-Mulbri: 00**0000000000
Dear Mr. Williams,
I want to express my gratitude for your readily cooperation in helping us set up the access for Caribbean Rights Coordination in Barbados. Thanks to your collaboration, they are now connected and able to exchanges mails within Barbados and with other part of the world.
I wish you the best in your management of this Cunet node and specially for the migration towards a fully connected and Internet UWI campus network.
I take the opportunity to inform Mr Hahn that we have a formal mandate from Caribbean Rights to help the various affiliates of this organisation dedicated tu Human Rights matters in the Caribbean to get connected (and later trained) thru their respective national research networks.
We already called the Caribbean Rights people of Surinam, Belize, St Vincent and Jamaica to check their computer infrastructure and to give them the Cunet contact names. We will later contact directly the Cunet node administrators to help the way.
We will maintain you informed of the progress and eventually require your cooperation whenever it will be necesary.
The best to all,
Daniel Pimienta ANNEX 2: PlLAN OF THE NETWORK TRAINING COURSE
COUNTRY PC-TYPE WINDOWS WORD
3 x IBM
Y Y Y Y
Y N Y2400 Y
2 x IBM
Y ? N Y
NA NA Y Y
Y Y Y soon Y
N N Y Y
|COUNTRY BAHAMAS||EDIT.PROF. NETWORK CONTACT||DOS||BASICS||CR||CONTACT|
tel 322 2145
fax 322 4649
tel 425 1310
N N Y Y